Managing your Hwb account and another professional account (say .gov) can be easy if things are set up properly. The best way is to manage both in one place using Desktop Outlook on a laptop or PC: this is highly recommended for all school Head Teachers and Administrators (in Powys, call IT Services to set up). However, another option is to automatically forward Hwb email to your .gov address, which helps but needs to be read with the caveats below.
Here is a new video demonstrating how to set your O365 email account in Hwb to automatically forward to a different address.
j2e: https://www.j2e.com/0111/Mike+Isted/Training+Videos/forwardEmail.mp4
Note that emails forwarded in this way appear to have come from yourself (because they have!). This means that when replying, it’s easy to accidentally reply to your Hwb account rather than the person that originally sent the email to you. So to reply, remember to copy the email of the sender and paste it into the ‘To..’ field.
IMPORTANT NOTE
This facility is intended to help reduce workload by sending Hwb email to another professional (say .gov) address. It should NOT be used to send Hwb email to a personal address.
Also, emails containing sensitive information should not be sent between different systems unless you know that the necessary technical arrangements are in place. For guidance, sensitive information would include information such as IEPs and medical information.